FAQ
COVID Safety Protocols
Our shipping department strictly follows all CDC Guidelines when handling and shipping our products. We are fully committed to delivering our products to you in a safe and healthy way.
Press and Media Inquiries
For press or media inquiries, email press@frankwhite.co.
What is Think BIG
THINK BIG IS LEADING A SOCIAL MOVEMENT THAT ENCOURAGES THE GLOBAL COMMUNITY TO EMBRACE CURIOSITY AND CREATIVITY, INSTEAD OF FEAR, IN ORDER TO CREATE A MORE COMPASSIONATE WORLD.
Think BIG challenges society to discover the ways cannabis and hemp plants can be used as tools for curiosity, creativity, contemplation, and healing. Partnering with like-minded artists, companies, and NGOs, Think BIG advocates for the safe use of cannabis through the development of new ideas, products, stories, research, and charitable projects that honor cannabis and hemp’s abilities to aid in personal expression, health, and wellness.
Think BIG is also a champion of criminal justice reform for communities harmed by the pointless war on cannabis. Join us as we envision a kind, sustainable, and creative future for our global family and the planet.
Cancel an Order
Purchases made on frankwhite.co may be canceled by 12:00 p.m. (noon) Pacific Time on the day of purchase.
Create an Account
To register for a Frank White account, visit this link. You can also create an account during checkout.
Order Tracking
If you've created a user account, you can log in here to view your order's FedEx tracking number.
If you have additional questions or issues with order tracking, please email our customer service team at hello@frankwhite.co.
Return Policy
Customers may return purchases made on frankwhite.co for any reason within 30 days of shipment if the product is unwashed, unworn, and in new condition with all original components and tags still intact. Sales on markdowns and sale items are final. Markdowns and sale items may not be returned for refunds or exchanges.
Frankwhite.co will not accept returns if:
- The item has obviously been worn;
- The item smells of cologne, perfume, smoke, or any other odors;
- The item has visible stains, marks, burns, snags, or any other blemishes;
- The item has been altered or modified in any way;
- Price tags have been removed, altered, or damaged;
- Other tags have been removed, altered, or damaged.
Customer is responsible for return shipping costs or services. Refunds will be issued in the same form as the original payment within 7 to 10 business days of receiving the returned product.
All returns must be processed through the retailer where the products were originally purchased; i.e., Frank White purchases made at an authorized retailer must be returned through the retailer and cannot be returned through frankwhite.co.
Items purchased from our sale sections cannot be returned. Those sales are final.
Our return address is:
Frank White Returns c/o Pixior
ATT: Receiving Dept.
5901 S. Eastern Ave
Commerce, CA 90040
Exchange Policy
Frank White does not offer product exchanges.
Shipping Policy
Frank White ships all packages via FedEx ground.
Orders must be placed by 12:00 a.m. (midnight) Pacific Time Monday through Friday, not including holidays, to be shipped the same day.
Where We Ship
Frank White only ships via FedEx Ground to the United States, including Alaska and Hawaii. Frank White does not ship internationally at this time. Please sign up for our newsletter or contact us to learn when we will start shipping internationally.
Sale and Final Sale
Sale items are final sale and not returnable.
Shipping Policy
Shipping Policy
Frank White ships all packages via FedEx Ground.
Orders must be placed by 12:00 a.m. (midnight) Pacific Time Monday through Friday, not including holidays, to be shipped the same day.
Where We Ship
Frank White only ships via FedEx Ground to the United States, including Alaska and Hawaii. Frank White does not ship internationally at this time. Please sign up for our newsletter or contact us to learn when we will start shipping internationally.